Los Angeles IT service company
ELEVATE YOUR BUSINESS WITH SEAMLESS IT SERVICES.
POWERFUL IT SERVICES THAT SUPERCHARGES YOUR BUSINESS GROWTH.
MANAGED IT SERVICE PROVIDER
My Remote Tech provide network-managed IT services to small and medium-sized businesses in the Los Angeles area and have done so for more than a decade. Our team works closely with your company to understand your operations and facility type, enabling us to effectively manage your IT and network infrastructure while ensuring your data and network remain secure.
Our managed IT service package includes remote monitoring and management, proactively addressing potential threats to avoid network downtime. Our extensive experience with a wide range of clients has given us insight into IT procedures and processes. At My Remote Tech, we offer a comprehensive range of IT services, including consulting, support, and cybersecurity.
As a managed IT service provider, we deliver a full suite of IT services tailored to the needs of small and mid-sized businesses. We believe in strategic planning to provide effective managed IT services, collaborating with clients to create an IT strategy aligned with their business goals and objectives.
For businesses without an IT department, we offer full IT management, allowing you to focus on core business functions with peace of mind. Our remote monitoring and management services proactively monitor your IT systems and address any issues to prevent business disruptions.
Understanding the high cost of downtime, we guarantee 99% uptime for your systems. Our expert team is available 24/7 to provide technical support and assistance whenever you need it. We collaborate with you to identify the services that best meet your needs and budget, offering customized solutions to minimize downtime and reduce IT costs.
Managed IT Services
1. Network Management:
- Monitoring: Continuous observation of the network to detect and respond to any issues that may arise.
- Maintenance: Regular updates and maintenance activities to ensure network health and performance.
- Optimization: Fine-tuning network settings and configurations to maximize efficiency and speed.
2. Data Backup and Recovery:
- Regular Backups: Scheduled backups to ensure that data is regularly copied and stored securely.
- Disaster Recovery Planning: Strategies and procedures to quickly recover data in the event of data loss or system failures.
- Testing: Regular testing of backup and recovery processes to ensure they work effectively when needed.
3. Cybersecurity:
- Threat Detection and Response: Identifying and responding to security threats in real-time.
- Firewall and Antivirus Management: Installing and managing firewall and antivirus software to protect against malicious attacks.
- Security Audits: Regular security assessments to identify vulnerabilities and ensure compliance with security standards.
4. Help Desk Support:
- Technical Support: Providing assistance to employees or customers experiencing IT issues.
- Remote and On-Site Support: Offering support through remote access or, when necessary, dispatching technicians to resolve issues on-site.
- Issue Tracking: Using ticketing systems to track and manage the resolution of support requests.
5. Software Updates and Patch Management:
- Automated Updates: Ensuring that all software applications are kept up to date with the latest versions.
- Patch Management: Applying patches to fix security vulnerabilities and other issues in software and operating systems.
- Compatibility Testing: Testing updates and patches to ensure they don’t cause conflicts with existing systems.
6. Cloud Services:
- Cloud Hosting: Providing and managing cloud infrastructure for hosting applications and data.
- Scalability: Offering scalable solutions that can grow with the business’s needs.
- Migration Services: Assisting with the transition of data and applications to the cloud.
7. Compliance and Regulatory Services:
- Regulatory Compliance: Ensuring that the organization meets all relevant IT regulations and industry standards.
- Audit Preparation: Preparing for IT audits by ensuring that all systems and processes comply with regulatory requirements.
- Documentation: Maintaining detailed records and documentation to demonstrate compliance.
Managed IT services offer a strategic approach to IT management, allowing businesses to leverage the expertise and resources of specialized providers to enhance their IT capabilities and support their overall business objectives.
Benefits of Managed IT Services
1. Cost Efficiency:
- Predictable Expenses: Offering predictable monthly costs in most of cases depending the environment.
- Reduced Labor Costs: Eliminates the need to hire and train in-house IT staff.
- Minimized Downtime: Proactive monitoring and maintenance reduce the risk of costly downtime.
2. Access to Expertise:
- Specialized Skills: Provide access to an IT experts with specialized skills and knowledge.
- Latest Technologies: Stay updated with the latest technologies and implementation.
3. Focus on Core Business:
- Resource Allocation: Allows businesses to focus their resources on core activities rather than IT management.
- Strategic Planning: We will be helping businesses to align IT strategy with thier business goals.
4. Enhanced Security:
- Advanced Protection: Implementing advanced security measures to protect against cyber threats.
- Compliance Assurance: Ensures that the organization remains compliant with all relevant security regulations and standards.
Do you need help migrating your mail server into a cloud service like Google workspace, Microsoft exchange, or Office 365?
We are here to help.
My Remote Tech provides full email migration and support.
IT SERVICES
Server support
My Remote Tech can help you build-out a private server infrastructure or implement a cloud-based environment or set-up a hybrid environment. Determining the appropriate system all depends on your company’s operational workflow and future-planning goals as well as financial factors. My Remote Tech will provide you 24/7 remote server monitoring avoiding any down time and guaranteed security.
Server and Email migration.
At some point, your company might need migrating certain environments to other locations or hosts; this could be involving a server that is going to be a virtual server within a new virtual host at your company office or migration to a cloud environment. We also support email migration to cloud. In fact we provide full email data migration to cloud for Microsoft exchange and G Suites, Hardware Maintenance
Managed Network Services/Network support
My Remote Tech provides full networking services and solutions for wired and wireless networks from designing, implementing, securing, and maintenance. Please feel free to contact us for your free network assessment.
Hardware support
My Remote Tech is a trusted provider for all your business hardware needs from Servers, Switches, Firewalls, PCs, and more to fill all your business needs. Also refer to the constant monitoring and management of all hardware components within a physical server or a virtual host that is done through our desktop or mobile notification system to help preventing any major hardware failure. We monitor every hardware components that has a major role on your network infrastructure to prevent any possible downtime.
User profile management
Access to servers in various networks are distributed based on the need and the role of each user or application. The management of all access to each server is done through proper Profile Management. We will design and implement user profile directory with the right permissions accessing only permitted information anywhere located within the company’s network.
Patch management
My Remote Tech's smart tools will automate across all servers throughout your network that we manage which seamlessly download and deliver all updates, service packs, patches and hot-fixes to the managed local servers as well as cloud hosted servers.Our patch management policy will ensure our clients that your IT systems will have the latest vital security patches and updates.
Disk & storage management
Disk and Storage Management throughout the network is an vital part of the overall management of the network. By utilizing smart agents and monitoring tools, My Remote Tech support team can keep an eye on every disk and storage location throughout the network.
System maintenance
For any server to perform at its optimum level, continues system maintenance needs to be in place. This is a combination of hardware and software monitoring and response which can be done both manually as well as automatically.
Virtualization
Server virtualization makes it possible to run multiple applications and operating systems on fewer hardware resources, which appeals to many IT managers looking to improve utilization. Companies can take advantage of such a feature that brings the hardware cost down and makes the maintenance environment more efficient and quicker.
Active directory management
Any professionally configured network needs a central entity that holds and manages all policies and details of each object on the network. Such objects could be users, computers, servers, printers or any other network related object. Windows uses Active Directory to control all policies.
Domain controller management
A Windows Server can be configured as Active Directory Domain Controller to host the Active Directory database and maintain other security and access policies for the entire network. We are also specialized on any server Post-OS installation, database setup and administration, security setup, domain controller, active directory, open directory, DHCP server, terminal server, and DNS servers.
Group Policy management
A Windows Server can be configured as Group Policy Domain Controller to host the group policies and maintain other security and access policies for the entire network. In fact it handles the most important local security policy on the domain controller.
Software maintenance
All applications and software hosted or installed on a server or a personal computer, will be continuously updated and maintained by My Remote Tech. Additionally Server Management also involves management of all applications and services on a server.
Application management
OS Support
Various applications used throughout the network should be properly managed to ensure proper access to each application while protecting the application files and environment. My Remote Tech team is highly experienced in distribution of access to various applications in many industries throughout the network.
My Remote Tech can assist in any new OS installation, imaging, or repair for any platform such as Mac, Linux, Windows, Chrome, or any other common operating systems.
Managed IT Service Provider offering IT consulting and services, Network Services, IT Services, IT Support, IT security, cyber security solutions, remote media workflow, TPN (MPA) IT security audit, Business continuity, Security risk assessment, Penetration testing, Network vulnerability management, Endpoint detection and response, Media shared storage server setup and management, remote monitoring and management, and technology solution provider serving in Los Angeles, Beverly Hills, West Hollywood, Santa Monica, Culver City, Downtown Los Angeles, Hollywood, Burbank, Studio City, Van Nuys ,and Sherman Oaks.